Refund Policy
Refund Policy
At My Chroma Cart, we want you to be completely satisfied with your purchase. This refund policy outlines the terms and conditions for returns and refunds.
Return Period
You have 7days from the date of delivery to return items for a full refund. Items must be in original condition, unused, and in original packaging.
Eligible Items
- Items in original condition and packaging
- Items with original tags attached
- Items purchased within the last 7 days
Non-Returnable Items
- Personalized or customized items
- Digital products or downloads
- Items damaged by misuse
- Sale or clearance items (unless defective)
Return Process
- Contact our customer service team at support@mychromacart.com
- Provide your order number and reason for return
- Receive return authorization and shipping instructions
- Package items securely and ship to our return address
Refund Processing
Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds will be issued to your original payment method.
Shipping Costs
Original shipping costs are non-refundable. Return shipping costs are the customer's responsibility unless the item was defective or we made an error.
Exchanges
We offer exchanges for different sizes or colors of the same item, subject to availability.
Contact Us
For questions about returns or refunds, contact us at:
- Email: Info@mychromacart.com
This policy was last updated on 08/11/2025